Privacy Policy

Introduction

Nurture, Flow and Rise with Diane is committed to ensure that your privacy is protected. The purpose of this privacy notice is to give you a clear explanation about how your information is collected, used and shared when you have therapeutic sessions, workshops or attend retreats with Nurture, Flow and Rise with Diane, visit www.nurtureflowandrise.co.uk, the social media sites linked on this website and any other linked websites.

What information do we collect about you?

Website:

The primary purpose of the Nurture, Flow and Rise with Diane website is to serve as an informational resource that assists users in learning more about our products and services. As such, we do not generally seek to collect personal data through this site. However, we do collect personal information when you voluntarily submit it to us. Our site provides the opportunity to contact us through a web form and there is also a pop-up ‘chat’ option . We use the information submitted by those forms to send users information about our services via email. Users may opt out of receiving future mailings by unsubscribing.

Our site also collects non-personal information through our internet access logs. When you access the Nurture, Flow and Rise with Diane website, non-personal data such as your IP address is automatically collected and stored in our internet access logs. Typically, an IP address—and the other information stored in the logs—is not considered personally identifiable information.

When booking a holistic treatment we collect the following information:

· Full Name

· Home address

· Contact telephone number

· Date of birth

· Occupation

· Gender

· Next of Kin’s name and contact details

· Medical history

· Consent to having a holistic health treatment

Payment and Accounting (Bank Transfers, Quickbooks)

• Name and email
• Invoicing details - name, email
• Payments: Cash and bank transaction details
• Billing address

Selling of resources such as recorded meditations (directly or via the website)

• Name 
• Billing and delivery address
• Payment details
• Email address

How do we use the information about you?

· Internal record keeping.

· Responding to your queries and/or requests.

· To send you promotional emails via Gmail about special events, retreats, workshops, discounts, products, special offers and news.

· For promotions and advertising on social media, our website and press releases – signed consent for this is needed.

· We do not sell your data to any third-party organisation. We may share limited amounts of data with third parties to deliver our products and services to you, for example, in the case of delivery, names and address for parcel delivery.

· For emergencies.

· Safeguarding matters.

· Accident forms for legal requirements.

· Medical information for medical emergencies.

· For invoicing and payments.

· Communication purposes between adults and Us, using Facebook Messenger and Page Inbox, Whatsapp, Instagram Direct Message, Evesham Noticeboard, telephone calls and email, using Gmail.

· Zoom and Teams video calls.

Cookies

Cookies are data files that are placed on your device or computer and often includes an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit www.allaboutcookies.org

Log files track actions occurring on the site and collect data including your IP address, browser type, Internet service provider, referring/exit pages and date/time stamping. Web beacons, tags and pixels are electronic files used to record information about how you browse the site.

Our website is powered by Godaddy.com and they collect cookies when you visit our website. When you visit the website, it automatically collects certain information about your device, including information about your web browser, IP address, time zone, country you are from, and some of the cookies that are installed on your device. Additionally, as you browse the site, information  is collected about the individual web pages or products that you view, what websites or search terms referred you to the site and information about how you interacted with the site. For more information, visit https://www.godaddy.com/en-uk/legal/agreements/cookie-policy 

We use Gmail for email communications. You can read more about how Gmail uses your personal information here: https://policies.google.com/privacy

We use Quickbooks for invoicing. You can read more about how Quickbooks uses your personal information https://quickbooks.intuit.com/hk/privacy/ 

We use Zoom and Teams for online consultations. You can read more about how these companies use your personal information here: https://zoom.us/privacy-and-legal and https://privacy.microsoft.com/en-gb/privacystatement 

We use Facebook, Instagram, X (Twitter) and Tiktok for social media platforms to market the business. You and the general public can follow, like, comment and share. You can read more about how these companies use your personal information here: https://www.facebook.com/privacy/policy https://about.instagram.com/safety/privacy https://x.com/en/privacy and https://www.tiktok.com/legal/page/eea/privacy-policy/en 

Other websites

Our web site may contain links to other sites. This privacy statement is for the sole use and purpose of Nurture, Flow and Rise with Diane website. Please be aware that we are not responsible for the privacy practices or the content on other web sites. We encourage you to read the privacy statements of every website that collects your personal information.

Articles on our website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged into that website.

The website and social media may have links to other websites or social media pages. However, once you have used these links to leave the site, you should note that we have no control over that website or social media page.

Security 

Unfortunately, the transmission of data via the internet is not completely secure. Although we will do our best to protect your personal details, we cannot guarantee that security of your data transmitted to the website and social media. Any transmission of data is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We will be obliged by law to respect and abide by the confidentiality of our users’ personal data.

Personal information given by hand will be stored onsite both on a password protected laptop as a digital format and paper copies locked away. 

Your Rights over the Information

The law gives you the right to access information held about you. If you would like any information about how we have held your personal information, contact us via email, message us via social media sites or speak to us in person.

If you believe that any information that we hold is incorrect, you can correct this by email, messaging us via social media sites or speak to us in person.

You can ask us to stop holding your personal information. You will need to contact us to do this.

Notification of Changes

This policy may be revised over time as new features are added to Nurture, Flow and Rise with Diane.  We will post those changes prominently so that you will always be informed of the information that we gather, how we might use it, and whether we will disclose it to third parties.

Contact Us

For more information about our privacy practices, if you have any questions, or if you like to make a complaint, please contact us via:

· Email: nurtureflowandrise@gmail.com

· Contact via social media pages

· Speak to us in person 

Review

Issue Date: September 2025

Updated: September 2025

Review Date: September 2026

Written by: Diane Fitzmaurice